Shipping policy

Shipping Policy

When we send your order
We pack and send every order within 24 to 48 hours of you placing it.
Orders placed on a Sunday or a public holiday are sent the next working day.

When it reaches you
Most orders reach you in 3 to 7 working days after we send them.
Big cities are usually faster. Some far-off areas can take a little longer.

Where we deliver
We deliver everywhere in India.
We do not ship outside India right now.

Delivery charges
Delivery is free on orders above ₹1,799 and free on subscriptions.

Tracking your order
As soon as your order is sent, we email you a tracking link. You can also WhatsApp us your order number and we will tell you where it is.

Wrong address or a change
Need to change your address? Tell us before your order is sent and we will fix it. Once it has left us, we may not be able to change it.
If no one is home, the courier will try again. If the parcel comes back to us, we will contact you to send it again.

Damaged or missing parcel
If your parcel arrives open or damaged, please take a photo and tell us within 48 hours. We will send a new one at no cost to you.
If tracking says delivered but you did not get it, tell us within 48 hours and we will sort it out with the courier.

Doctor Consultation
Doctor Consultation is a service, so nothing is shipped. You get your booking details by email.

Questions
Email: info@vedicgenie.com
Phone and SMS: +91 92054 33002