Terms of service

These terms apply when you use vedicgenie.com or buy from us. By placing an order, you agree to them. If you do not agree, please do not use the site.

Who we are
Vedic Genie, Shop no. 18-20, MGF Mega City Mall, Mehrauli-Gurgaon Road, Gurugram, Haryana 122002, India.
Email: info@vedicgenie.com · Phone and SMS: +91 92054 33002

Who can buy
Our products are made for ages 9 to 19. But to place an order, you must be 18 or older.
If you are under 18, ask a parent or guardian to order for you and to help you take it the right way.

About our products
Our products support a growing body. They are not a replacement for a doctor, a diagnosis or medicine your doctor has prescribed.
Always follow the dose on the label. Do not give more.
If your child has a health condition, takes other medicine, or has an allergy, please check with your doctor before starting. We are happy to answer questions before you buy.
Every child is different, so results can be different too.

Prices and payment
All prices are in Indian Rupees and include GST.
We may change prices at any time. The price you pay is the price shown when you place your order.
If a price on the site is clearly wrong, we will contact you before sending the order. You can pay the right price or cancel for a full refund.

Orders
After you order, we send you an email to confirm it.
We may cancel an order if a product is out of stock, a payment fails, or the order looks fake. If we cancel, you get a full refund.
You can cancel your order for free any time before it is sent. Once it is sent, our Return and Refund Policy applies.

Offers and bonuses
Bonuses that come with an order, like the braces fund and the blood test discount, are only for the person who placed the order. They cannot be swapped for cash or given to someone else.
Some bonuses are only for a limited number of orders. When they run out, they end.
If an order is refunded, its bonuses end too.
We may change or end an offer at any time. This will not change an order you have already placed.

The Genie Circle
Titles like Genie Guardian and Genie Legend show how long you have been with us. They have no cash value and cannot be swapped or sold.

Doctor Consultation
Our doctors give general advice for your child's age. A consultation is not for emergencies. In an emergency, go to the nearest hospital or call 112.
Our doctors may ask you to see a doctor in person if they need to.
You can cancel a booked consultation up to 24 hours before it starts for a full refund.

Shipping, returns and refunds
Our Shipping Policy and Return and Refund Policy are part of these terms.

Your account
Keep your login safe. You are responsible for orders placed from your account.

Reviews and messages
If you post a review or send us a photo, you let us show it on our site and social media. Please only post true, honest reviews about your own experience.

Our content
Everything on this site, including our name, logo, words, photos and designs, belongs to Vedic Genie. Please do not copy or use it without asking us first.

Limits on our responsibility
We take great care with our products and our site. But we are not responsible for problems caused by using a product in a way the label does not tell you to, or by things outside our control, like courier delays or bank failures.
If something does go wrong, the most we will pay is the amount you paid for that order.
Nothing here takes away your rights under Indian consumer law.

Grievance Officer
If you have a complaint, please contact:
Name: Deepak Puniya
Email: info@vedicgenie.com
Phone: +91 9090700051
We will reply within 48 hours and work to solve your complaint within one month.

Law
These terms follow the laws of India. Any dispute will be handled by the courts in Gurugram, Haryana.

Changes
We may update these terms from time to time. The version on this page when you place your order is the one that applies.